General FAQs
Here's some general Frequently Asked Questions
Q
Why do I need to obtain training to work at heights?
A
If you are performing work with a fall hazard, typically of about 2 metres or more, workers require training in fall protection.
Q
Does it matter whom I obtain certification from?
A
Yes! Fall Protection Group are the leaders in fall protection training and education. Our programs have the highest attendance of any fall protection program in Canada. Tens of thousands of students have attended our courses.
Q
Is your course OSSA (Oilsands Safety Association) certified?
A
Yes. Additionally, it is also recognized by the ACSA, CSA, MHSA, VRCA and many other Associations.
Q
I am trying to attend a training course, where is your office?
A
Our office is strictly an administrative location. We do not conduct training there. If we are not on a tower, or bridge or on-site location, then we are using classroom space from one of our Corporate Partners. Refer to your training confirmation for your location.
Q
Where are the courses held?
A
We utilize a variety of training locations throughout North America. Course location details and other important logistics are provided at the time of registration.
Q
What is an ACSA member? And how do I obtain membership?
A
ACSA membership could really be helpful to your company. They offer a variety of opportunities to any person or organization that wants to works safely. Contact them directly for further information.
Q
If I am working with or for a company that is an ACSA member can I use their membership to receive the discount?
A
Just let us know of your affiliation and we will check it out. We are focused on promoting ACSA and worker safety. That is always our starting point.
Q
Why is it an all day course?
A
Believe it or not, there is a great deal of content to cover in all of the courses we offer. The hands-on activities, video analysis, and detailed instruction, will leave you wondering how we fit it all in!
Q
Can I train with your company and then train the employees within my company based on the knowledge I received from the one-day course?
A
If you take the one-day fall protection course you would not be qualified to train other individuals. However, you may become a Certified Trainer through our Train-the-Trainer Program. Certified Trainers are able to instruct a group of students our 1 day fall protection program.
Q
How long will I be certified for?
A
Certification lasts 3 years for trainers and students. As one of our trainers, there are a number of obligations you need to meet each year to remain in good standing.
Q
If I recertify my end-user training before my expiry is it cheaper and easier than completing the course again after my card expires?
A
If you are still current in your end-user training, you are eligible to attend a shorter, half-day program as a recertification. After expiry, you are required to attend the full day course.
Q
What payment types do you accept for registration?
A
We accept Visa, Mastercard, and American Express. If necessary, you can mail a Cheque as long as we receive it 5 days in advance of your course.
Q
Can I show up for the course and pay with cash or cheque?
A
No. We need confirmed payment in advance of the course to guarantee total number of students attending the course.
Q
Are certifications transferable province to province?
A
Each Province is responsible for workplace health and safety. There are some employees governed federally, but these are fewer and if a person is governed Federally, they are not under the Authority of the Province of residence. As a result of all that, most of our courses focus on the regulations of the Province in which you attended your program. We would recommend our “National program” if you wanted to have knowledge of each Province’s regulations.
Q
How do I obtain a new certification card? I lost mine…
A
You can obtain a new certification card by calling our office and paying $25.00 via Visa, MasterCard or AMEX.
Q
Although I lost my card, can you send me a fax confirming my certification because I need it right away?
A
You bet! As part of the fee for replacement we could send you a copy of it via Fax at no additional charge. We do not send certification via email at this time.
Q
Do you deliver private courses?
A
Yes we do offer on-site private courses for your employees or whomever else you designate. There is a minimum charge-out based on your location. Please call Jenna at our offices and she can start the ball rolling.
Q
What do I need to bring to the course?
A
Wear something comfortable, and bring yourself. We will bring all equipment needed. If there is a PPE requirement, we will let you know that in advance and upon registration.
Q
Will I get a certificate at the end of the course?
A
Yes. You will receive a temporary certificate at the end of the course. Your permanent card will be mailed out to the safety contact or yourself, depending who registered you.
