Trainer FAQ's
The following are common questions regarding proper practice for our certified trainers.
Q
Can I order student manuals over the phone?
A
For all Certified Trainers, we require you to submit a Student Activation order form. This will ensure the highest accuracy when processing your request.
Q
Can trainers share their student manuals?
A
We assign the serial numbers, as required, to each, current and certified trainer. The serial numbers, and hence student manuals, are not “shareable”.
Q
How can I submit my training records electronically?
A
Please call (ext. 233) or email Caitlin (Caitlin@fallprogroup.com) to obtain the electronic training record forms. We will send them to you via email and you can submit them directly to Caitlin for processing.
Q
If I am a trainer, what do I do if I see a misspelled card?
A
Please call (ext. 233) or email Caitlin (Caitlin@fallprogroup.com) to obtain the electronic forms. We will send them to you via email and you can submit them directly to Caitlin for processing.
Q
What do I need to submit with my training record?
A
Submit your student evaluations with your training records. Once we receive both, in good order, we will issue certification cards.
Q
I seemed to have lost my slideshow. How do I obtain a new one?
A
Please call our office and we will provide you a download link to the current trainer slideshow.
Q
I forgot my password for my slideshow? How do I retrieve it?
A
Password cards with your trainer login is provided to each Train-The-Trainer participant. If you have lost your card, please call our office and we will generate a new password for you.
Q
I cannot get my slideshow to work. I have a class tomorrow. Can you help?
A
Yes. Whenever possible, ensure that your show works before your course. Check all standard settings and options. If you are still having trouble, please call our office. We can trouble shoot things with you and, if necessary, send you an email with a downloadable link for a new show. We will assign a new password with that email as well.
Q
What needs to be done if I have a class with more than 16 students?
A
Please call our office as soon as possible. From there, we have a series of questions intended to determine if it is permissible. In essence, if the course is time-flexible and the quality of training can be maintained, then it is likely possible. Courses are not to exceed 20 students.
Q
I lost my trainer wallet card and wall certificate? What is the cost and how do I get a new one?
A
Cost is $25. As we sometimes say in our course, “We don’t want your $25 and you don’t want to pay it!”. So, try not to lose it, if possible. If you do have it lost or stolen, please call Caitlin @ EXT 233 and she will help you out.
Q
How many classes per year do I need to teach in order to keep my trainer status active? What happens if I do not achieve the requirements?
A
In order to stay active in our training database you would need to teach a minimum of 3 courses per year with a minimum of 4 students in each course.
Q
If I were to switch companies? Would I have any fees to transfer my trainer status over to a new company?
A
Yes. Cost varies based on what you are doing. For example, some start a new company, others maintain the previous company, etc. Please call Jenna @ EXT 221 and she will give details related to your exact situation.
